How to solve the problem for Error connections ICE 1007 in BigBlueButton Meeting
ice 1007 reasons
ice 1007 Solutions
First and foremost, as a developer, you must examine your BigBlueButton server configuration. If your server does not have a TURN server configuration, your users will encounter difficulties if they access from behind a firewall. If you configure the TURN server, you should see better results.
You can find instructions on how to set up the TURN server in this official BigBlueButton Development Doc.
If you are confident that you have correctly installed and configured the TURN server. However, the user may still encounter this issue. What are other options? From our experience, the most practical way to solve it from the user's perspective is to try the following methods:
- Try again a few times, and it may resolve itself.
- Restart your computer or mobile device if possible.
- Try a different browser or update your browser to the most recent version.
- If possible, switch to a different internet provider.
- Experiment with different devices.
The cause is sometimes a problem caused by unknown factors. It takes time to detect or solve it; however, as a user, you may only have a few minutes to resolve this issue because you need to enroll in a course. As a result, try those suggestions as soon as possible and see if they work. According to our experience, if your BigBlueButton server is correctly configured, then try those solutions from the user's end, and the problem will be resolved.
If you still aren't able to solve the problem by doing these. Please contact us, and we will assist you in resolving this issue as soon as possible. If you don’t have an account, try it free from here: https://mynaparrot.com/en/try-it-for-free