Before we start everything, make sure users are using BigBlueButton supported browsers.
BigBlueButton is browser-based software, and you need to select the right browser to get the best performance.
- Desktop/Laptop: Chrome, Firefox, or Edge (latest versions)
- Mobile iOS (12.2+): Safari Mobile
- Mobile Android (6.0+): Chrome Mobile
If you are the first time using BigBlueButton, please get all users to join the meeting about 10-15 minutes earlier, then you can do the testing and troubleshooting. It will be much helpful and less stressful.
Here are some typical problems listed with possible solutions. Most of the time, it will work and help you solve the problem.